Shipping & Returns
ORDER PROCESSING & DELIVERY
ORDER PROCESSING:
Our shipping schedule on stock inventory products is generally 4 - 5 business days (M-F) after receipt of order. Custom orders (Designer collars, coats, beds & embroidery products) are normally shipped within 7 - 10 business days.
DELIVERY SCHEDULES:
USA shipments are delivered within 2 - 5 business days after our posted shipping schedule. Export shipments are delivered within 5 – 10 business days.
We ask if you require a Rush Order; that you post this information (date needed, etc) in the "Comments" box when placing an order. We will make every effort to comply with your request and will notify you regarding any delay.
SHIPPING RATES (Domestic & International)
DOMESTIC (USA Destinations only)
USPS Priority mail 2 to 3 business day’s delivery after shipment. At our option; we may ship via First Class, FedEx, or UPS. Large bulky items normally shipped FedEx or UPS Ground. Ground shipments are normally 3 to 5 business days.
DOMESTIC RATE SCALE (Total Order Cost Amount)
| Total Order Amount |
Shipping Fee | |
| $15.00 and Under | $6.50 | |
| $15.01 - $60.00 | $8.00 | |
| $60.01 - $80.00 | $9.50 | |
| $80.01 - $100.00 | $12.00 | |
| $100.01 - $130.00 | $14.50 | |
| $130.01 - $150.00 | $16.00 | |
| $150.01 - $170.00 | $19.50 | |
| $170.01 - $200.00 | $25.00 | |
| $200.01 - $300.00 | $30.00 | |
| $300.01 - $500.00 | $35.00 | |
| $500.01 and up | Contact for quote |
INTERNATIONAL RATE SCALE (USD dollar conversation)
| Total Order Amount | Shipping Fee | |
| $150.00 and Under | $32.00 | |
| $150.01 - $300.00 | $45.00 | |
| $300.01 - $500.00 | $68.00 | |
| $500.01 and up | Contact for quote |
RETURN MERCHANDISE POLICY TERMS AND CONDITIONS
K-9 DESIGNS by Sharee
Attn: Returns RMA number (###)
32537 36th. Ave SW
Federal Way, WA 98023
We cannot accept responsibility for returned goods “lost or mislabeled”. It is recommended that “return merchandise” include a tracking number or be covered with insurance on the package.
COLLAR RETURNS, EXCHANGES & WARRANTY
Designer Collars in Medium size only may be exchanged with a RMA (Return Merchandise Authorization) for an equal or higher value collar within 10 days after the shipping post date. All other collar sizes or custom order styles and trims are non-returnable. Collars must be in new and saleable condition. The original shipping cost and return shipping cost shall be paid by the customer. In certain situations; we may assess a return handling charge. We will not except any return without a completed RMA. All export orders are non-returnable.
LOST OR MISSING SHIPMENTS
We ship all products with order tracking numbers. We make every effort to be certain that the shipping information is as you ordered. We cannot however, be responsible for lost or missing shipments, if our tracking information shows that the package was delivered to the specified address as ordered. We will offer you proof of delivery upon request.
POLICY STATEMENT - PRODUCT INFORMATION OR PRICE ERRORS
We make every effort to accurately publish pricing and description of all products listed in our web catalog. A price error or possible erroneous product information (beyond our control) may occasionally happen. In the event we have posted a wrong price, or the item description is not clear; it is our policy to provide you with corrected order entry information. We will ask you to review the corrected information prior to our shipping any merchandise. You have the option to review and accept or cancel your order with full refund.
